Completely satisfied. They told me about maintance program, but I don't remember an offer to set an appointment. I will keep you address in case of questions later. The salesman was very professional. -Nancy E
This is the first Mercury we have purchased. It is everything I asked for in a car. Our salesperson did a great job. Thank you -Anne
July 2008
Bob was exempary in all my dealings with the purchase off my new Lincoln. I feel I am free to call him at anytime. -Martha K
Always got in a short period of time for appointments - Gary P
Aug 2008
Excellent- Lee was very up front and helped us make a great decision! -Cynthia D
This is my 6th or 7th car I've gotten from Harold Zeigler. I've down business with Bob for all my cars. I trust him, he has been very fair and helped after my husband passed away. -Nila
Sept 2008
I just wanted to say "Thanks" for the care and follow up you provided my parents, Frank and Barbara, on the repair of their minivan AC repair. Having dealt with your dealership twice I can say you have terrific people.
If I did not live in San Diego, I would buy a card from you anytime. Sincerely, Chris L
My daughter, Michelle, recently purchased a jeep from your dealership and there are a few people that need to be recognized for their extraordinary service--especially one individual.
First, your finance person--Unfortunately I never did get his name. He took his time with my daughter and reviewed a number of details for which I am grateful.
Second, your Used Vehicle Director, Brad Dodge, for allowing the sales person to do this thing so that the sale could be completed.
Third and far from the least, the sales person, Tim, who went completely out of his way to make certain my daughter had the vehicle she liked and the vehicle best suited for her. I cannot say enough about Tim.
Thank you so very much for your fine service. -Thomas B
I was very pleased with Steve and the service department. Keep up the good work, Steve and crew. -Wilma P
Steve S is a very nice salesman. He sold us our 2007 Ford F150 and pervious trucks. We are very happy with his service and will continue to buy from him in the future. -Deanna S
Steve S and Dan L have always treated us fairly and with respect. We have been very pleased with the service, honesty and promptness in Plainwell. They are the reason we've kept returning since the early 1990s. - Hal R
Very kind and courteous. They answered all my questions without being sarcastic. - Carol M
Oct 2008
I have always been a Mustang fan, however rising a family has not allowed for this type of car. So when my wife and I decided that we could make this purchase and start the search, I was very excited. After searching the internet and making a call to Harold Zeigler I had the pleasure talking with Carly on the phone. Carly cares for your internet Customer very well. She had a sale professional waiting for my wife and me when we arrived. The car was inside in a warm environment all clean and shinny. Damon presented the car very professionally and his product knowledge was evident. During the sales negotiation we felt very comfortable and not pressured. Every aspect of the sale was handled professionally and made our purchase enjoyable.
We are enjoying our Mustang and are assured to be a return Customer.
Thank you Mark and Glenda Watervliet MI
This letter is to let you know that your people did a great job of responding to everyone of the items that I indentified that needed attention on our 2008 T&C Limited. Late this afternoon, I picked up the car at your dealership. It was "spotless clean" and every item had been either fixed or explained to my satisfaction.
Jeff, Assistant Service Manager, is our service representative. He kept me informed during the week as to the progress of the work on the car. He also arranged for a Nitro that we drove during the time the car was being worked on and fixed.
Kevin, is the person we dealt with in obtaining this vehicle; he is also the person we worked with in obtaining the 2006 T&C Limited that we had before this 2008. One of the main reasons we came back to Zeigler was because of the way Kevin worked with us. He is a great representative of your organization.
Let me also compliment Mike Millard. He has been a person who has provided answers and has provided great service to us on both the 2006 and 2007 vans. These people are real assets to your organization.
Many times, people complain: "Too seldom do people say "Thanks". Therefore, we want to say "Thank you for a job well done." -Richard T
I wanted to write to compliment your dealership and outline a great experience that my wife and I had with you folks over this past week. I especially wanted to tell you how helpful everyone in your service department was, especially Scott Hurley and Jack Alexander. My wife and I were traveling from Chicago home to Massachusetts when we decided to put the top down in our 2002 T Bird, so we stopped at the Elkhart service area. My wife had thrown a carryon bag in the roof well and I did not know it. I put the top down and when I did the top pushed the bag down and crushed a relay box and cooked it. We got your dealership number for the Ford hotline.
Jack gave us a number to call and we arranged for a tow from the interstate. When we arrived at the dealership your service department took our car right in and started work while Jack set us up with popcorn, water and made us feel right at home. When it became apparent the car wouldnot be fixed by the end of the day, Jack made arrangements to get us out to the interstate hotels and the next day when we needed to wait fothe part to arrive Jack pointed us in the direction of Enterprise when we asked if we could rent a car from your company.
Wednesday we were finally on the road. Although I did not get the name of the service tech, I wanted to thank him for his persistence because being somewhat of a backyard mechanic, I know electrical problems are tough to diagnose and I also know he stayed late Monday evening to work on our car even though he was scheduled to leave at 5. Lastly, I was braced for an outgrageous bill. I was pleasantly surprised that the bill was fair and reasonable.
So, a great big Thanks to all who heled us, it was greatly appreciated, especailly our service tech and Jack. -Roger P
Nov 2008
CJ-my new Jeep Rocks! OMG I luv it and I am so thankful for your hard work. Thanks again for all you did and yes luv my car and I am telling everyone to come see you. - Heather G
